PREPARING FOR YOUR CLOSING
If you have a scheduled pool closing with us, thank you for choosing Browning Pools & Spas! We want you to understand what to expect and how to best prepare for your pool closing. If you have any questions or concerns regarding your appointment, please don’t hesitate to give us a call at 301-972-3800.
1 / To properly close your swimming pool, the water must be chemically balanced. Here are the guidelines:
2 / Access. Please be sure our crew has unencumbered access to:
A safe pool area Please keep all pets inside at the time of service. We understand that our clients have pets, but we request that for the protection of our service technicians that you keep them indoors at the time of service.
Centrally located cover | water bags | safety cover hardware (if applicable)
An outside source of water with a hose attached
Additional chemicals if needed. We supply one closing kit. Please have any other chemicals out by the pool for use if required.
3 / Vacuuming & Chemicals. Most of our packages include ½ hour of vacuuming. If you know based on history or are aware of your pools current condition and would like to pre-order additional vacuuming, please do so at the time of scheduling.
4 / Prepayment. Please remember that it is our policy to receive payment at the time of service. A credit card must be on file when all service calls are scheduled. You will have the option of paying with a check at the time of service. If a check is not presented, your credit card on file will be charged the day service is rendered. All accounts that are not paid the day of service will be subject to a $50 fee.
5 / Rainy Days. We will conduct openings in the rain unless there is a danger to our crew (i.e., lightning, severe weather) and as long as the weather does not impede our ability to perform the closing. If we are unable to close your pool, we will do our best to get you rescheduled as soon as possible. That means that your original date could be pushed out another week. We appreciate your patience while you wait for your rescheduled date. If you must have your pool service performed by a specific date, please schedule your appointment 3-4 weeks in advance to allow for any weather-related delays.
6 / Rescheduling. If your service technician shows up for a scheduled service call and the gates are locked, dogs are in the yard, or preparations are not made for the service that is to be performed, there will be a $55.00 rescheduling fee charged to your account. Please Note: We do understand that there may be extenuating circumstances that may apply. These matters will be discussed and reviewed on an individual basis.
7 / Cancellation. Our cancellation policy is as follows: A 24-hour cancellation notice is required. You can contact us by phone to notify us of your need to cancel. If you do not provide the required 24-hour notice, a $55.00 cancellation fee will be charged to your account. Call our Germantown office: 301-972-3800